Patient portal and booking
Appointments, results and correspondence in one account, built to the accessibility standard the sector requires.
- Client
- Thackray Health
- Sector
- Customer portal
- Engagement
- Product build
- Duration
- 10 months
What the product is
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What it does
The capabilities the product ships with, and what each one is for.
Works offline and syncs on reconnect
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Role-based access across three user types
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One record of truth, no duplicate entry
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Audited, exportable, and owned by the client
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What we built it with
Chosen for what this product had to do, not for novelty.
Interface
- TypeScript
- React
- Next.js
- Tailwind CSS
Services
- Node.js
- Java
- Spring Boot
- GraphQL
Data
- PostgreSQL
- MongoDB
- Redis
- Elasticsearch
Platform
- AWS
- Terraform
- Docker
- Kubernetes
- GitHub Actions
Observability
- OpenTelemetry
- Grafana
- Sentry
Screens
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In use
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100%
WCAG 2.2 AA
Audited externally before launch and again at six months.
44%
Calls deflected
Appointment changes that no longer reach the phone line.
9
Languages
Content and interface, with right-to-left support.
What users say it changed
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- Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris.
Other work
Projects that shared a constraint, a sector, or a way of working.
Have a problem shaped like this one?
Tell us the constraint you are working under. We will tell you how we would approach it.